Frequently asked questions

We would like to help you quickly. Please read what to do in the case of hospitalisation or other medical treatment

Report a claim as soon as possible. To read more, click on the type of insurance for which you want to submit a claim.

• Travel insurance
• Household contents insurance
• Cancellation insurance
• Third party insurance
• Legal assistance insurance
• Personal accident insurance
• SOS insurance

No, you will not be reimbursed for repatriation by charter air ambulance for skiing-related injuries (‘gipsvlucht’) if you have an accident during a skiing holiday.

You pay the premium:

• in advance for the entire insured period
• per month, quarter, half year or year
   

You do not have to pay a premium surcharge for payment in instalments.

 If you choose to pay by ‘bank transfer’, you will not be able to pay per month or quarter.

The Dutch healthcare allowance is a contribution to the costs of Dutch national health insurance. OOM Verzekeringen does not offer Dutch national health insurance. You will therefore not receive any Dutch healthcare allowance.

The OOM Temporary Residence Abroad Insurance has a flexible duration from one day to a maximum of two years. You may extend the insurance once by a maximum of 30 days, providing you are not then insured for more than two years. If you already know you will be staying abroad for more than two years, the OOM Living Abroad Insurance may be a more suitable alternative for you.

You can terminate the OOM Temporary Residence Abroad Insurance at any time. You can do this via My OOM or by sending us an email. We will terminate the insurance on the date we receive your request.
If you did not have mandatory Dutch national health insurance during your stay abroad and then return to the Netherlands for good, we will terminate your insurance on the commencement date of your Dutch national health insurance. In that case, please send us a copy of your Dutch national health insurance policy.

We will refund you if you have already paid the premium for the period after the termination date. You cannot terminate your insurance retrospectively.

Yes, you can. In this case, send us an email within a month of the birth stating the child’s name, date of birth and sex. Also include your policy number.

If you register your child later, medical acceptance will apply. On the basis of questions about your child’s health, we will assess whether you can take out insurance. We may decide to insure your child only under adjusted terms and conditions.

• Go to the online application form.
• Fill in your new-born child’s details.
• Make a note under ‘Additional information’ that you wish to make an inclusion to an existing policy and also include your policy number.

Your child will have the same cover as you, except if you have Light cover, in which case your child will automatically get Regular cover.

Yes, you can.

• Go to the online application form.
• Fill in your partner and/or children’s details.
• Make a note under ‘Additional information’ that you wish to make an inclusion to an existing policy and also include your policy number.

Medical acceptance will apply to your partner and children. On the basis of questions about your partner or children’s health, we will assess whether you can take out insurance.

Your partner or children will have the same cover as you. Children aged up to 16 years will automatically get Regular cover if you have Light cover.