Submit a claim under your Personal Accident insurance
1. Permanent disability following an accident
Becoming permanently disabled following an accident is dreadful enough. That's why we make submitting your claim under your Personal Accident insurance as easy as possible. Follow these steps to get clarity and certainty quickly.
- Contact us immediately
Let us know as soon as possible what happened. You can contact us by phoning +31 (0)70 353 21 25 or by sending an email. State your policy number, so we can help you as quickly as possible. - Complete the accident report form
Download and complete the Personal Accident Insurance Report Form (pdf). This form enables us to process your claim quickly and correctly. - Compensation
If the permanent disability is covered by your Personal Accident insurance, we’ll pay the compensation to the policyholder. Ensuring you get financial support in a difficult situation.
2. Accidental death
Losing a loved one as a result of an accident is dreadful. With Personal Accident insurance, we help heirs step-by-step, so you know what you can expect.
- Contact us immediately
Please let us know as soon as possible what happened, but no later than 48 hours before the funeral or cremation. You can contact us by phoning +31 (0)70 353 21 25 or by sending an email. State your policy number, so we can help you as quickly as possible. - Complete the accident report form
Download and complete the Personal Accident Insurance Report Form (pdf) to start the claim. - Compensation for heirs
If the death is covered by your Personal Accident insurance, we’ll pay the compensation to the legal heirs of the insured person.
3. Quick, careful and personal response
We understand that you want clarity as quickly as possible. You’ll receive a first response from us within 10 working days at the very latest, and usually sooner.
4. Do you have a complaint
If something goes wrong or you’re not satisfied with how your Personal Accident insurance claim is handled, please see our complaints procedure. Together, we’ll find a solution.
5. Need help?
If you’ve any questions or need support completing the claim form, please contact us. Our team is here to help you with anything regarding your Personal Accident insurance.