Reporting damages: cancellation insurance

In case you have to cancel booked travel and accommodation the following applies:

  • Let us know as soon as possible. You can do this by telephone (+31 (0)70 353 21 25) or by email. We can help you more quickly if you tell us your policy number.
  • If the cancellation is covered, you can declare the costs online via My OOM. We no longer use the paper claims form. Please submit your claims digitally.
  • We will reimburse the amount remaining after deducting your excess.
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.