Submit a claim under your Cancellation insurance

If you have to cancel travel and accommodation you’ve booked, it’s important to act quickly. On this page, you’ll find details of how to inform us of a cancellation, submit a claim under your Cancellation insurance and what you can expect from us.

Let us know of your cancellation as soon as possible by phoning +31 (0)70 353 21 25 or by sending an email. State your policy number, so we can help you as quickly as possible.

If your cancellation is covered by your Cancellation insurance, you can claim the cancellation costs from us via My OOM. You can submit your claim easily and securely online via My OOM. This helps us process your claim faster and you’ll always have insight into the status of your claim.

We’ll reimburse the amount remaining after deducting your own risk excess. This means we look at the costs you’ve incurred and the applicable own risk excess.

We understand that you want a quick response. We always respond as soon as possible. You’ll receive a response from us within 10 working days at the very latest, and usually sooner.

If something has gone wrong, let us know. You’ll find more information in our complaints procedure. We’re here to help you and want to make sure you’re satisfied with our service.