We want you to be satisfied with our service. You may, however, still have a complaint. Please tell us. We will do our utmost to find an appropriate solution.

What is a complaint?

A complaint is any telephone call or written report or reaction from you to us, in which it appears that your expectations have not been met. For example if you are not satisfied with our service, a decision we have made or how we treat your personal information. A misunderstanding that we are able to resolve quickly is not considered a complaint.

Complaints procedure

OOM Verzekeringen has a complaints procedure (pdf)Make your complaint to the department which deals with your insurance first. If you cannot find a solution, you can submit your complaint to management. 

OOM Verzekeringen, PO Box 3036, 2280 GA Rijswijk, the Netherlands 
Telefoon: +31 (0)70 353 21 00

We will process your complaint as quickly as possible. You will always receive a message with our answer within 10 working days, or a confirmation of receipt informing you when you will receive a full answer.   

Not satisfied with the result?

If you have followed our complaints procedure and your complaint has not been resolved, or you are dissatisfied with the outcome, you may submit your dispute to the relevant complaints authority, or to the court in The Hague.

These information pages are available in Dutch only.