In case you are held liable the following applies:
- Let us know as soon as possible if you are held liable. You can do this by telephone (+31 (0)70 353 21 25) or by email. We can help you more quickly if you tell us your policy number.
- Also report your damage using My OOM or the Third party liability claim form (pdf). Soon you will only be able to claim your costs via My OOM.
- Do not admit liability and do not pay for the damage yourself. We will settle the claim.
- If the costs are covered, we will pay the amount directly to the counterparty.
- You will receive a first response within 10 working days at most, but we generally respond much more quickly.
- Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.