Frequently asked questions

We would like to help you quickly. Please read what to do in the case of hospitalisation or other medical treatment.

If you are in hospital on the expiry date and are not allowed to return home, we will reimburse the costs of hospitalisation for up to a maximum of 30 days after the expiry date of your insurance, provided, of course, that these costs are covered by your insurance.

No, you will not be reimbursed for repatriation by charter air ambulance for skiing-related injuries (‘gipsvlucht’) if you have an accident during a skiing holiday.

For the OOM Schengen Visitor Insurance you must pay the whole premium in advance. It is not possible to pay in instalments.

The Dutch healthcare allowance (zorgtoeslag) is a contribution to the costs of Dutch national health insurance. OOM Verzekeringen does not offer Dutch national health insurance. You will therefore not receive any Dutch healthcare allowance.

You may come to the Netherlands later than you had planned. In that case, you can change your OOM Schengen Visitor Insurance commencement date. To do this you must send us an email before the original commencement date. You cannot alter the commencement date if the insurance has already commenced.

If your visa request is rejected, you can terminate your OOM Schengen Visitor Insurance. We will then refund all premiums paid. Send us an email with a request to terminate your insurance. Include:

• A copy or scan of the rejection letter from the embassy or consulate
• The bank account number for refunding your premium

No, you cannot extend your insurance. After the end of the insured period you may take out the same insurance again. Here too we will not reimburse any costs incurred for ailments or complaints you already had when you took out the insurance. You may therefore find that there is no cover for complaints or ailments in your new insurance where you were covered by your previous insurance.

You may come to the Netherlands later than you had planned. In that case, you can change your OOM Schengen Visitor Insurance commencement date. To do this you must send us an email before the commencement date. You cannot alter the commencement date if the insurance has already started. If your visa request is rejected, you can terminate your OOM Schengen Visitor Insurance. From that date on we will then refund your premium. Send us an email with a request to terminate your insurance and include:

• a copy of the rejection letter from the embassy or consulate
• the bank account number where you would like to receive the refunded premium