We want to help you as much as possible with our insurance policies and our service in general. This is why we would like to hear your ideas on how we can improve our customer service. So, if you have any tips or suggestions about how we handle claims, how we communicate, or any general comments about our insurance policies, please let us know.
Send your ideas to firstname.lastname@example.org.
We are clear about what you can and can’t expect from our insurance. You do not only read about what the insurance covers, but also what the exclusions and restrictions are. We aim to use clear and understandable language and constantly strive towards improving our communication.
Of course you want the insurance you take out with us to suit your personal situation. If you have any questions, we will be pleased to help in any way we can.
You may expect excellent and friendly service from us. We do our best to answer your questions quickly by telephone, via the chat or by email. If you are dissatisfied with our products or service, submit your complaint and we will look for a satisfactory solution together.
We survey customer satisfaction regularly and work systematically on improving our service.
Customer Survey 2016 (pdf; in Dutch)
Offering security to our clients is the reason we exist as an insurer. It requires mutual trust. This is why we want to be clear about what you can expect from us and what we expect from you.
Annual reports (in Dutch)