Reporting healthcare costs

Hospitalisation or other medical treatment

  • In case of hospitalisation, immediately call:
    • OOM Assistance USA (telephone: +1 855 701 2029) if the insured person is in the US
    • the emergency centre (telephone: +31 (0)70 353 21 35) if the insured person is in the Netherlands or any other country. 
  • In case of other forms of medical treatment you can choose a hospital or doctor yourself.
  • Always show your insurance card to the health care provider. In most cases, we can cover your healthcare costs directly. 
  • Did you yourself pay the healthcare provider? Then you may declare the costs online via My OOM or by using the Healthcare costs claims form (pdf).
  • If the costs are covered, we will reimburse the amount remaining after deducting your excess.
  • Immediately inform OOM Assistance USA/the emergency centre if you have you paid a desposit (cash or credit card) to the healthcare provider.
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.

If you incur costs in the US, you will receive standard reimbursement of 50%. You can (temporarily) extend your cover to 100% in the US via My OOM.

Complications during pregnancy or giving birth

In case of complications during your pregnancy or giving birth the following applies:

  • Immediately call the alarm centre (telephone: +31 (0)70 353 21 35). Are you in the US? Then call OOM Assistance USA (telephone: +1 855 701 2029).
  • The emergency centre/OOM Assistance USA manages the medical trajectory. If the costs are covered, they will organise the payment.
  • If the costs are covered, we will reimburse the amount remaining after deducting your excess
  • If you need maternity care you must first pay the costs yourself. You may then declare the costs online via My OOM or by using the Healthcare costs claims form (pdf).
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.

If you incur costs in the US due to complications during your pregnancy or giving birth you will receive standard reimbursement of 50%. You can (temporarily) extend your cover to 100% in the US via My OOM.