When can I expect a response?
When you phone, you will be asked to choose one of the options in the menu. You will then be connected to a member of staff. You can also send an email to our staff. They will be happy to help in any way they can!
If you want to pass on a change, you can do this via My OOM.
If you send us an email or a request via My OOM, we will do our best to send you an answer as soon as possible.
Did you know that you can arrange many aspects related to your insurance yourself, in your personal My OOM? For example, submitting claims for costs, terminating your insurance, or requesting an insurance statement. If you are a customer, but do not yet have a My OOM account, apply for an account here.
If you want to know the status of a claim you have submitted, we currently have a backlog of one month. We are of course working hard to get our workload back on track, and apologise for any inconvenience. At the same time, the job satisfaction and well-being of our employees are also a priority. We, therefore, thank you for your understanding and patience.