If you report damage or claim healthcare costs, we will always respond as soon as possible. You will receive a response from us within 10 working days at the very latest, and usually much sooner.
- We will ascertain if the costs are covered. After that there are 3 options:
-The costs are covered. We will send you a written response stating the amount of the reimbursement and pay that amount to you.
-The costs are not covered. We will send you a written response stating why we will not refund the costs.
-We need to ask for more information. If we need more information, we will make arrangements with you.
- Sometimes our medical advisor assesses your claim for healthcare costs. He then sends his advice to the claim processing department.
- For other damage reports, a loss adjuster is sometimes called in to establish the damage costs.