What if I can’t log in?
What if I can’t remember my username?
Request your username here. For this you will need your policy number and your email address as known by us.
What if I forgot my password?
How can I apply for My OOM?
You can create a username and password here. For this you will need your policy number and your email address as known by us.
What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is a way of making the use of a digital system (such as My OOM) more secure. We do this by adding a second layer of security in order to log in.
You can compare it to the door of a safe that has multiple locks. With this extra secure login method for My OOM, you first log in with your username and password. You then enter a code, which you receive on your mobile phone.
Why do you need to login to OOM with 2FA?
This is necessary to protect your own personal data. Under the GDPR legislation (the law protecting your personal data), we have to offer you this security. However, we are also doing this because we want to safeguard your data.
Which apps can I use to log in?
To log into My OOM or the intermediary portal, you use an app on your mobile phone. For example:
- Google Authenticator (Android of iOS)
- Microsoft Authenticator (Android of iOS)
- Other applications that support TOTP authentication
When setting up 2FA, you link this app to your My OOM account. When you log into My OOM, you first enter your username and password. You then enter the code you see in your app.
I can't access the app right now. How can I log in anyway?
If you can't use your app, you can also receive your code in your mailbox.
I haven’t received an email with the verification code. What should I do?
Have you checked the right email address? If the email is correct, please check your spam box as the mail may be in there.
Receiving a verification code may take a little longer. Please wait at least 15 minutes before requesting a new code. If you request a second code, the first code will no longer be valid.
If you still don’t get a code, make sure your app is up to date. Or request the code from another device.
If the problem persists, please send an email to email@example.com.
The code I get via my app doesn’t work
First try a new code. You can request one with the button ‘Send code again’.
If you are unable to log in with a new code, please contact us, or try setting up your 2FA again.
To set up 2FA again, first delete the account from your app. Log in again via your email and link 2FA with your My OOM account.
I don’t want two-factor authentication
We use 2FA for the security of your personal data and are obliged to use it. It is not possible to turn this off.
The email option doesn’t have the right email address
Please send an email to firstname.lastname@example.org stating your policy number and indicating that the email address is incorrect. Please include your old and new email address. We will then update the email address for you.
When setting up 2FA, I chose the option with the app. But I can’t see a QR code on my screen that I can scan.
This is probably because of your browser (Internet Explorer, Chrome, etc.). Make sure your browser is up-to-date. If it still doesn’t work, select the option to receive the code via email.
Also, please send an email to email@example.com with an explanation of the login problem. We will then help you further.
My new policy isn’t in My OOM. What now?
Do you already have access to My OOM and want to add a new policy? Send us an email with your request. Clearly state which policy numbers you would like to add. Then we will arrange this for you.
Can I see my claims?
You can see an overview of all the claims you have submitted via My OOM. For this, go to ‘My claims/claim overview’. Do you not have access to My OOM yet? Then you can create a username and password here.
What can I find in the My OOM ‘inbox’?
Your inbox contains all the messages regarding the processing of your claim(s). We are gradually expanding this service.
Where can I see how much excess I have?
You can see how much excess you have left via My OOM. You can find your excess at the bottom of the homepage and on your claims overview.
Where can I see if I have to pay back excess?
You can see if you still need to pay us any excess back via My OOM. For this, go to ‘My finances/excess’.
Where can I see if I have to pay OOM Verzekeringen?
You can see if you still need to pay us via My OOM. For this, go to ‘My finances’ and look at ‘My invoices’ and/or ‘excess’
Changes to personal details
How can I declare costs?
How can I change my email address for My OOM?
You can change your email address via My OOM. For this, go to ‘Change my profile/Details’. Do you not have access to My OOM yet? Then you can create a username and password here.
How can I change my postal address?
You can change your postal address via My OOM. For this, go to ‘Change my profile/Details’. Do you not have access to My OOM yet? Then you can create a username and password here.
I’m going to the US for some time. Can I temporarily expand what my insurance covers?
With the OOM Living Abroad Insurance, the OOM Temporarily Abroad insurance and the OOM Studying Abroad Insurance, you have standard worldwide coverage for healthcare costs, but not in the US. By paying an extra premium via My OOM, you can (temporarily) expand your cover to the US. For this, go to ‘My insurances’. Do you not have access to My OOM yet? Then you can create a username and password here.
How can I change the address for my household contents insurance?
You can change your household contents address via My OOM. For this, go to ‘My insurances’. Do you not have access to My OOM yet? Then you can create a username and password here.
How can I change my password?
How can I terminate My OOM?
You can terminate your account via My OOM. For this, go to ‘My profile’.
Does OOM have an app?
OOM Verzekeringen does not have an app, but you can submit your claims quickly and easily online via My OOM.
In My OOM, you’ll find everything related to your insurance. Such as your policy, your claims and the messages you receive from us.
If you have international insurance or healthcare insurance for in the Netherlands, you can also use your My OOM account to:
- Submit claims
- Change your data
- Submit changes
Your My OOM account is also suitable for use on your mobile. If you don't have a My OOM account yet, open your account here.