My OOM

A username and password are required to access My OOM.

• Do you not have access to My OOM yet? Then you can create a username and password here.
• Forgot your password? Then you can request a new password here.
• Forgot your username? Then you can request your username here.

Request your username here. For this you will need your policy number and your email address as known by us.

Then you can request a new password here. For this you will need your username and your policy number. Can’t remember your username either? Request your username here.

You can create a username and password here. For this you will need your policy number and your email address as known by us.

Two-factor authentication (2FA) is a way of making the use of a digital system (such as My OOM) more secure. We do this by adding a second layer of security in order to log in.

You can compare it to the door of a safe that has multiple locks. With this extra secure login method for My OOM, you first log in with your username and password. You then enter a code, which you receive on your mobile phone.

This is necessary to protect your own personal data. Under the GDPR legislation (the law protecting your personal data), we have to offer you this security. However, we are also doing this because we want to safeguard your data.

To log into My OOM or the intermediary portal, you use an app on your mobile phone. For example:

• Google Authenticator (Android of iOS)
• Microsoft Authenticator (Android of iOS)
• Other applications that support TOTP authentication

When setting up 2FA, you link this app to your My OOM account. When you log into My OOM, you first enter your username and password. You then enter the code you see in your app.

Have you checked the right email address? If the email is correct, please check your spam box as the mail may be in there.

Receiving a verification code may take a little longer. Please wait at least 15 minutes before requesting a new code. If you request a second code, the first code will no longer be valid.

If you still don’t get a code, make sure your app is up to date. Or request the code from another device.

If the problem persists, please send an email to info@oomverzekeringen.nl.

First try a new code. You can request one with the button ‘Send code again’.

If you are unable to log in with a new code, please contact us, or try setting up your 2FA again.

To set up 2FA again, first delete the account from your app. Log in again via your email and link 2FA with your My OOM account.

We use 2FA for the security of your personal data and are obliged to use it. It is not possible to turn this off.

Please send an email to info@oomverzekeingen.nl stating your policy number and indicating that the email address is incorrect. Please include your old and new email address. We will then update the email address for you.

This is probably because of your browser (Internet Explorer, Chrome, etc.). Make sure your browser is up-to-date. If it still doesn’t work, select the option to receive the code via email.

Also, please send an email to webteam@oomverzekeringen.nl with an explanation of the login problem. We will then help you further.

Do you already have access to My OOM and want to add a new policy? Send us an email with your request. Clearly state which policy numbers you would like to add. Then we will arrange this for you.

You can see an overview of all the claims you have submitted via My OOM. For this, go to ‘My claims/claim overview’. Do you not have access to My OOM yet? Then you can create a username and password here.

Your inbox contains all the messages regarding the processing of your claim(s). We are gradually expanding this service.

You can see how much excess you have left via My OOM. You can find your excess at the bottom of the homepage and on your claims overview.

You can see if you still need to pay us any excess back via My OOM. For this, go to ‘My finances/excess’.

You can see if you still need to pay us via My OOM. For this, go to ‘My finances’ and look at ‘My invoices’ and/or ‘excess’