Reporting SOS costs

Repatriation on medical grounds

In case of repatriation (return to the Netherlands or country of origin) on medical grounds  the following applies:

  • Immediately call the alarm centre (telephone +31 (0)70 353 21 35).
  • If the repatriation is covered, we will organise the return to the Netherlands or your country of origin and handle the payment. You only pay us your excess.
  • If the costs are the result of an accident involving another party, you also need to fill in the Accident report form (pdf).
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.

Transport of a deceased

In case a deceased insured person needs transporting the following applies:

  • Immediately call the alarm centre (telephone (+31 (0)70 353 21 35).
  • If the transportation is covered, we will organise the transport to the country of origin and handle the payment. You only pay us your excess.
  • If the costs are the result of an accident involving another party, you also need to fill in the Accident report form (pdf).
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.

Search, rescue or recover

In case an insured person needs searching for, rescuing or recovering the following applies:

  • Let us know as soon as possible. You can do this by telephone (+31 (0)70 353 21 00) or by email.
  • Also send us a written statement from the official institution which instigated the search, rescue or recovery operation.
  • If the search, rescue or recovery is covered, then we will handle the payment. You only pay us your excess.
  • If the costs are the result of an accident involving another party, you also need to fill in the Accident report form (pdf).
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.