Most recent information regarding your insurance

Questions and answers regarding the coronavirus

Last update: 06-04-2020

If you have any questions regarding your insurance, we will be happy to help you. Below we have listed the frequently asked questions and answers relating to our difference types of insurance.

If, after reading this information, you still have any questions, you may always contact us directly. For none urgent matters, you can phone +31(0)70 353 21 00  during office hours (08.30 - 17.00). In case of an emergency, you can call our emergency centre 24/7 on +31(0)70 353 21 21.

Stay informed

In addition to various news sites, it is certainly useful to check the travel advice of the Ministry of Foreign Affairs (in Dutch). Here, you will find the most up-to-date information and travel advice about the situation in your current country of residence.

Questions and answers in English regarding the origin of the coronavirus and its symptoms can be found on the RIVM website.

I’m stranded abroad and cannot go home!

Dutch travellers abroad who are unable to arrange their own return to the Netherlands due to the Corona crisis can turn to an initiative set up by the Dutch Ministry of Foreign Affairs, the Dutch Association of Insurers, the travel industry organisation ANVR and various other partners from the travel sector. For this group of travellers, the organisations have decided to adopt the stronger approach for special assistance abroad. At the heart of this is a scheme for Dutch travellers stranded abroad who are unable to call on the services of a travel organisation or airline. 

For more information and help, visit the Dutch website www.bijzonderebijstandbuitenland.nl

My OOM Temporary Residence Abroad Insurance is about to expire, can I extend it?

Everyone with an OOM Temporary Residence Abroad Insurance can extend it by three months (even if you have already extended it before, or if you have reached the maximum term). Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My OOM Schengen Visitor Insurance is about to expire, can I extend it? 

If you are stranded in the Netherlands because of the coronavirus, it is possible to temporarily extend your insurance by a maximum of three months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My Voorlopig Verblijf Nederland insurance is about to expire, can I extend it?

If you are not or not yet entitled to Dutch health insurance because of the coronavirus, it is possible to temporarily extend your insurance by a maximum of three months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My OOM Studying abroad insurance or my OOM Studying in the Netherlands-insurance is about to expire, can I extend it?

Everyone with an OOM Studying Abroad Insurance or an OOM Studying in the Netherlands insurance can extend it by three months (even if you have already extended it before, or if you have reached the maximum term). Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My OOM Schengen Visitor Insurance is about to expire, can I extend it? 

If you are stranded in the Netherlands because of the coronavirus, it is possible to temporarily extend your insurance by a maximum of three months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

Will my medical expenses be reimbursed if I become infected with the coronavirus?

Yes, the health insurance will cover the costs that are medically necessary. Please contact us if you would like more information about the cover.

I am planning to go on holiday and I have booked my ticket. On this trip, I will be travelling in or via countries where the coronavirus has broken out. This is why I want to cancel my holiday. Are these costs covered by my cancellation insurance?

This is not insured under the standard cover. If you have taken out cover for Extra Reasons for Cancellation, we will only reimburse these costs if you took out the cover for Extra Reasons for Cancellation before 10 March 2020. You also need to bear in mind the maximum amount that you are insured for. You can find this amount on your policy sheet.

 

I have SOS insurance, does this cover the costs of my return to the Netherlands?

The SOS insurance covers the costs of medical repatriation (return to the Netherlands) or evacuation, if treatment is not possible locally and cannot be postponed.

 

I want to leave the country temporarily because of the coronavirus outbreak. Will the flight to the Netherlands be reimbursed?

Your travel insurance with us will not reimburse these costs.