Current information about the coronavirus

Latest update: 26-08-2020

The Dutch government regularly adjusts travel advice to countries in line with the latest information regarding the level of corona infections in those destinations. One day a country might be code yellow and the next day it might change to orange, or even code red. We can imagine that you might have questions as a result of these changes.

Below, we have listed answers to frequently asked questions relating to our different types of insurance. If, after reading this information, you still have any questions, you may always contact us directly.

For non-urgent questions during office hours (08.30 - 17.00 CET), you can phone +31(0)70 353 21 00. In the case of an emergency, you can call our emergency centre 24/7 via our emergency numbers.

For the latest information in Dutch about the countries where the travel advice is being eased or not, click here. You will find less detailed information in English here.

Questions and answers regarding the coronavirus

I am traveling to or in a country with code yellow, orange or red. Which costs are covered by my insurance?

• If you have taken out health insurance with us, we will pay the medical costs in countries with code yellow, orange, or even red. If you are taken ill due to the coronavirus, please call our emergency centre 24/7 via our emergency numbers.
• If you do not have health insurance, your medical expenses are not covered, also not under the travel insurance.
• If you have liability, household contents, accident, travel and/or legal assistance insurance, you are also covered in the countries with codes yellow, orange and red.
• The only exception is cancellation insurance. These costs are not covered by the cancellation insurance. This is also the case even if you have taken out the ‘Extra reasons for cancellation’ cover. We will only reimburse the costs of cancellation in the event of an unforeseen event. The coronavirus is currently no longer an unforeseen event.

If you need more information regarding the cover provided by your insurance, please contact us.

Will my medical expenses be reimbursed if I become infected with the coronavirus?

Yes, the health insurance will cover the costs that are medically necessary. Please contact us if you would like more information about the cover.

I have booked a trip to a country with code yellow. The trip was booked before the corona outbreak and I leave after 15 June. If the country changes to code orange, will the costs be reimbursed under my cancellation insurance?

This scenario is not insured under the standard cover. If you have taken out ‘Extra reasons for cancellation’, then these costs will only be reimbursed if you took out the cover ‘Extra reasons for cancellation’ before 10 March 2020. You should also bear in mind the maximum insured amount. You can find this amount on your policy sheet.

I am planning on booking a trip to a country with code yellow. If this changes to code orange, will the costs by reimbursed under my cancellation insurance be reimbursed?

No, these costs are not covered by the cancellation insurance. Not even with the ‘Extra reasons for cancellation’ cover. We will only reimburse the costs of cancellation in the event of an unforeseen event. The coronavirus is currently no longer an unforeseen event.

I have booked a trip to a country with code yellow. The trip was booked before the corona outbreak and I leave after 15 June. If the country changes to code orange, will the costs be reimbursed under my cancellation insurance?

This scenario is not insured under the standard cover. If you have taken out ‘Extra reasons for cancellation’, then these costs will only be reimbursed if you took out the cover ‘Extra reasons for cancellation’ before 10 March 2020. You should also bear in mind the maximum insured amount. You can find this amount on your policy sheet.

I am planning on booking a trip to a country with code yellow. If this changes to code orange, will the costs by reimbursed under my cancellation insurance be reimbursed?

No, these costs are not covered by the cancellation insurance. Not even with the ‘Extra reasons for cancellation’ cover. We will only reimburse the costs of cancellation in the event of an unforeseen event. The coronavirus is currently no longer an unforeseen event.

I am planning on going on holiday to a country with code yellow. If this changes during my trip to code orange, will my return journey to the Netherlands be reimbursed?

Your travel insurance with us will not reimburse these costs.

I am planning on going on holiday to a country with code yellow. If this changes during my trip to code orange, will my return journey to the Netherlands be reimbursed?

Your travel insurance with us will not reimburse these costs.

My OOM Schengen Visitor Insurance is about to expire, can I extend it? 

If you are stranded in the Netherlands because of the coronavirus, it is possible to temporarily extend your insurance by a maximum of three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My Voorlopig Verblijf Nederland insurance is about to expire, can I extend it?

If you are not or not yet entitled to Dutch health insurance because of the coronavirus, it is possible to temporarily extend your insurance by a maximum of three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My OOM Temporary Residence Abroad Insurance is about to expire, can I extend it?

Everyone with an OOM Temporary Residence Abroad Insurance can extend it by three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My OOM Studying abroad insurance or my OOM Studying in the Netherlands-insurance is about to expire, can I extend it?

Everyone with an OOM Studying Abroad Insurance or an OOM Studying in the Netherlands insurance can extend it by three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

I have SOS insurance, does this cover the costs of my return to the Netherlands?

The SOS insurance covers the costs of medical repatriation (return to the Netherlands) or evacuation, if treatment is not possible locally and cannot be postponed.

I want to leave the country temporarily because of the coronavirus outbreak. Will the flight to the Netherlands be reimbursed?

Your travel insurance with us will not reimburse these costs.