Questions about My OOM

You can arrange a lot of things yourself via your My OOM. E.g. changing your personal data and submitting your claims. You can create your My OOM via this link. You’ll need your policy number and your email address as known by us. 

You can request a new password here. To change your password, you’ll need your username and policy number. If you can’t remember your username, please request a new one here. 

You can change your password via My OOM. For this, go to ‘My profile -> Change password’.

You can request a new username here. You’ll need your policy number and your email address as known by us.

You can change your username via My OOM. For this, go to ‘My profile -> Change username’. 

You can easily change your email address yourself in My OOM. Sign in, go to your profile and there you can change your email address. 

If you no longer have access to your old email address and therefore can’t log in to My OOM, we can help you via a different way.  

Please send us an email using a different email address, with a protected copy of your ID. You can easily make a secure, protected copy via this link. 

Please state your policy number, so we can help change your data as quickly and securely as possible. 

No, currently we don’t have a phone app. You can log in to My OOM via your phone.

Two-factor authentication (2FA) is a way of making the use of a digital system, such as My OOM, more secure. This is done by adding a second layer of security in order to log in. We use 2FA for the security of your personal data. We’re obliged to use it. It’s not possible to turn this off. You can set up 2FA via your My OOM. Go to ‘Personal data -> Set up authenticator’. 

To log into My OOM or the intermediary portal, you use an app on your mobile phone. For example: 

• Google Authenticator (Android of iOS) 
• Microsoft Authenticator (Android of iOS) 
• Other applications that support TOTP (Time-based One-Time Password) authentication 

When setting up 2FA, you link this app to your My OOM. When you log into My OOM, you first enter your username and password. You then enter the code you see in your app. 

This is necessary to protect your own personal data. Under the GDPR legislation (the law protecting your personal data), we are obliged to offer you this security. However, we are also doing this because we want to safeguard your data.

We use two-factor authentication (2FA) for the security of your personal data and are obliged to use it. It’s not possible to turn this off. 

Have you checked the right email address? If the email is correct, please check your spam box as the mail may be in there. 

Receiving a verification code may take a little longer. Please wait at least 15 minutes before requesting a new code. If you request a second code, the first code will no longer be valid. 

If you still don’t get a code, make sure your app is up to date. Or request the code from another two-factor authentication (2FA) app. If the problem persists, please send an email to info@oomverzekeringen.nl.

First try requesting a new code by clicking on the button ‘Send code again’. 
If you’re unable to log in with a new code, please contact us, or try setting up your 2FA again. 

To set up 2FA again, first delete the account from your app. Log in again via your email and link 2FA with your My OOM. 

Please send an email to info@oomverzekeringen.nl stating your policy number and indicating that the email address is incorrect. Please include your old and new email address. We will then update the email address for you.

You can find your policy sheet and your terms and conditions in your My OOM. You can find your policy sheet and your terms per policy under 'My Insurance'.

If you already have access to My OOM and want to add a new policy, please send us an email with your request. Clearly state which policy numbers you would like to add. We’ll then sort this out for you.

Your inbox contains all the messages regarding the processing of your claim(s). We are gradually expanding this service.

You can submit claims easily via My OOM. This link will lead you to the login page for My OOM. You can view your claims per insured person and per insured year. 

You can login using your username and password. Then click on the ‘Submit claim’. We don’t offer paper forms. 

You can see an overview of all the claims you’ve submitted via My OOM. For this, go to ‘My claims/claim overview’. If you don’t have access to My OOM, click here to create a username and password.

OOM Verzekeringen does not have an app, but you can submit your claims quickly and easily online via My OOM. My OOM is also suitable for use on your mobile. If you don't have a My OOM yet, you can create your account here.

You can change your household contents address via My OOM. For this, go to ‘My insurance’. If you don’t have access to My OOM, click here to create a username and password. 

You can change your postal address via My OOM. For this, go to ‘My profile -> Change personal data’.

You can setup direct debit via My OOM. If you’re not able to do this, download this SEPA form (in Dutch), fill it in as an account holder and send it in an email to info@oomverzekeringen.nl. 

You can only use direct debit if you have a European IBAN or an IBAN from Norway, Iceland, Liechtenstein or Monaco.

There are different ways you can pay your premium: 

• Direct debit 
• Paying the invoice yourself by credit card, PayPal or bank transfer 

You can arrange this easily via your My OOM. You’ll also find the status of your invoices here. 

Your excess is the part of the healthcare costs that you pay yourself before your insurance reimburses any costs. It also includes the cost of your GP or medication. With OOM, you choose the amount of your excess when you take out your insurance. A higher  excess usually means a lower premium, and vice versa.  

Your excess applies per insured year. Once you’ve reached the agreed amount, we’ll reimburse the rest of the costs according to your cover. You can see the amount of excess you’ve already paid in your My OOM. 

For example: If you have an excess of €500, and incur €300 in medical expenses, you’ll pay the first €300 yourself and we won’t reimburse any costs yet. You now have €200 in excess remaining. If you then incur €500 in medical expenses, you’ll pay €200 yourself and we’ll reimburse €300. 

You can see if you still need to pay us any excess back via My OOM. For this, go to ‘My finances/excess’.

You can see how much excess you have left via My OOM. You’ll find your excess at the bottom of the homepage and on your claims overview.

If you were helped by the OOM Assistance Centre, the excess may have been temporarily paid in advance. You can see if you still need to pay us any excess back via your personal My OOM by going to ‘Invoices -> excess’. 

Sometimes you may be temporarily unable to pay your premium. Or that the balance in your account is insufficient to honour the direct debit. If you are struggling to pay your premium on time, please contact us. We’ll be happy to look for a solution together, for example a payment plan.