What you can expect from us
1. Are you submitting a claim or claiming medical expenses?
If you report damage or submit a claim for healthcare costs, we’ll always respond as soon as possible. You’ll receive a response from us within 10 working days at the very latest, and usually much sooner. We’ll check if the costs are covered. There are then 3 options:
- The costs are covered: We’ll send you a written response stating the amount of the reimbursement and pay that amount to you.
- The costs are not covered: We’ll send you a written response stating why we won’t refund the costs.
- We need to ask for more information: If we need more information, we’ll make the necessary arrangements with you.
2. Medical adviser
Sometimes our medical adviser assesses your claim for healthcare costs. They’ll then send their advice to the claim processing department.
3. Loss adjuster or expert
For other damage reports, a loss adjuster or expert is sometimes called in to establish the damage costs.