Reporting SOS costs

In case of repatriation (return to the Netherlands) on medical grounds the following applies:

• Immediately call the emergency centre (+31 (0)70 353 21 35). Are you in the US? Then call OOM Assistance USA (+1 855 701 2029). 
• If the repatriation is covered, the emergency centre/OOM Assistance USA will organise the return to the Netherlands and handle the payment.

In case a deceased insured person needs transporting to the Netherlands the following applies:

• Immediately call the emergency centre (+31 (0)70 353 21 35). Was the deceased insured person in the US? Then call OOM Assistance USA (+1 855 701 2029).  
• If the transportation is covered, the emergency centre/OOM Assistance USA will organise the transport and handle the payment.

In case an insured person needs searching for, rescuing or recovering the following applies:

• Immediately call the emergency centre (+31 (0)70 353 21 35). Is the insured person in the US? Then call OOM Assistance USA (+1 855 701 2029).
• Send the emergency centre/OOM Assistance USA a written statement from the official institution which instigated the search, rescue or recovery operation. Remember to note your policy number. 
• If the search, rescue or recovery is covered, then the emergency centre/OOM Assistance USA will handle the payment.

• Have your policy number to hand if you call the emergency centre; your policy number can be found on your insurance card.
• If the costs are covered, we will reimburse the amount remaining after deducting your excess.
• If the costs are the result of an accident involving another party, you also need to fill in the Accident report form (pdf).
• Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.