Submitting a claim under your Third-Party Liability insurance
1. Contact
If you’re being held liable, let us know as soon as possible by phoning +31 (0)70 353 21 25 or by sending an email. State your policy number, so we can help you as quickly as possible.
2. Submit a claim under your Third-Party Liability insurance
If the claim is covered by your Third-Party Liability insurance, you can submit a claim easily via My OOM. You can submit your claim securely and track the status while we process your claim as quickly as possible. Handy and clear.
3. What will we reimburse under your Third-Party Liability insurance?
Do not admit liability and do not settle the claim yourself. We’ll investigate the situation and settle the claim for you. We’ll pay the amount directly to the other party. You don't have to do anything, and you can be sure that everything will be properly taken care of.
4. Our response time
We understand that you want a quick response. We always respond as soon as possible. You’ll receive a response from us within 10 working days at the very latest, and usually sooner.
5. Do you have a complaint about your Third-Party Liability insurance?
If something has gone wrong, please let us know. You’ll find more information in our complaints procedure. We’re here to help you and want to make sure you’re satisfied with our service.