Submit a claim under your Household Contents insurance
1. Do you have a claim?
Damage to your household contents is terrible, especially if it involves items of financial or sentimental value. Fortunately, you can submit a claim quickly and easily under your Household Contents insurance. Follow the steps below and we’ll help you with your claim and inform you about the reimbursement as soon as possible.
2. Submit a claim under your Household Contents insurance
If you’ve incurred damage, for example water damage due to a leaking roof, damage as a result of a burglary, or an accident with a household appliance, let us know as soon as possible. You can contact us by phoning +31 (0)70 353 21 25 or by sending an email. State your policy number, so we can help you as quickly as possible.
3. Limit further damage
Try to limit the damage as much as possible. This will prevent the damage from getting worse and keep the costs manageable. This may also affect the amount of your compensation.
4. Report the matter to the police
If the damage is due to arson, burglary, theft, robbery or vandalism, report this to the police as soon as possible, but no later than 72 hours after discovering the damage. Always ask for written proof of your report. We need this document to process your claim.
5. Claim your costs online
If the damage is covered by your Household Contents insurance, you can submit your costs easily via My OOM. Submitting a claim under your Household Contents insurance is done digitally. This helps you claim the damage quickly without the hassle of paper forms.
6. Take into account your own risk excess
Bear in mind that OOM doesn’t reimburse the full costs of the damage. When taking out your Household Contents insurance, you select the amount of your own risk excess. This means you pay part of the loss or damage yourself.
7. Response within 10 working days
We aim to always reply as soon as possible. You’ll receive an initial response from us within ten working days of reporting the damage under your Household Contents insurance, but we often reply sooner.
8. Do you have any complaints or questions?
If something has gone wrong with submitting your claim, if you disagree with anything, or have a complaint, please read our complaints procedure or contact us directly. Together, we’ll find a solution.
These steps make reporting any damage or loss online under your Household Contents insurance easy, and you can submit your claim immediately. At OOM, we’re here to help you move on as soon as possible.