Accessibility statement

It’s important to us that everyone can use our website and services properly. That’s why we’re working continuously to improve accessibility. This accessibility statement contains further information on what we’re doing to achieve this. If you need assistance, or if something isn’t working properly, our team is here to help you.

Digital accessibility means that everyone should be able to understand and use a website and digital documents. Accessibility means that the widest possible group can use the services provided by OOM. This means that they can take out the different types of insurance provided by OOM, for example the Living Abroad insurance or Beach House insurance. People who, for example, have problems seeing or hearing, or who aren’t able to use their limbs fully, should still be able to access everything.

The European Accessibility Act has been in force since 28 June 2025. This act means that digital products and services should be accessible to everyone. The Web Content Accessibility Guidelines (WCAG) were created to check whether a company is accessible enough.

In collaboration with a specialised agency, our website was designed taking these digital accessibility guidelines into account. Because of this, we can already guarantee basic accessibility, ensuring the website is pleasant and usable for as many visitors as possible.

To comply with WCAG 2.1 level AA, an independent accessibility audit is scheduled in May 2026. Based on the outcome of this audit, we may change the design and make technical improvements where necessary, to ensure the new OOM Verzekeringen website meets the desired level of accessibility. After these adjustments have been implemented, the website will be audited again and the official accessibility statement will be issued.

There are rules that all insurance companies must follow to ensure that they’re accessible enough, so that as many people as possible are able to take out insurance policies. The rules cover various topics. Below, you’ll find an explanation on the topics involved and how we comply.

Clear explanation of our services and how to use them

Each service contains an explanation in which you can find more information. For example, on our website. You can also request this information from us at any time by sending an email to info@oomverzekeringen.nl.

Information can be found and used in different ways

Our information can be found and used digitally via our website or via your personal account. Our website and digital portals are designed according to WCAG 2.1 guidelines at level AA. The digital information can be read out loud if you use a screen reader. We test the OOM website with the latest versions of Chrome, Edge, Firefox, Safari, Opera and Android Samsung. The iOS app and Android app are tested in Google Chrome and Safari. The website will, therefore, function best in the most recent versions of these browsers on your mobile phone or tablet.

Information is easy to understand

Everything is written as clearly as possible, and as easy to understand as possible. Sometimes we have to use certain words. For example, if this is required by law. These words are then explained, so that it’s clear what we mean.

You can also use our services if you’re missing one of your senses

We make sure you can also use our services if you’re missing one of your senses. For example, if you cannot see, hear or talk. This also applies to how you can contact us.

Text and photos or images are clearly visible and can be adapted

We make sure that text and photos or images are clearly visible. With clear differences between colours and an easy-to-read font. If the standard letters or images are too small to see them properly, we’ll make sure you can make them bigger on the website.

Colours are not required to use a service

We make sure you can also use our services without needing to see different colours.

Explanation of video, photos, images and sound

If information is given using a video, photo or image, they contain a description that can be read out loud by a screen reader or voiceover. If we use sound, we make sure there are subtitles or a description of the content.

There are some sections where our website is not yet fully accessible, for example some of the PDF documents and a few videos. We’re working to improve this as soon as possible. If you need help, please contact us.

No flashing lights or fast-changing images

We make sure that our website and digital portals are calm and without any flashing lights or fast-changing images.

Using aids

If you use standard aids, such as a screen reader, we make sure you can use our services and products.

Arranging your insurance online

We make it as easy as possible to arrange your insurance online. For example, your personal My OOM account, logging in and transferring money.

Our customer service or help desk knows accessibility and aid options

Our customer service and helpdesk staff know how you can use our services if you have a disability or impairment. They can also give you more information about the possible aids.

We work continuously on improving our services and products. We look out for legislation changes and make sure we’re up to date with new developments. We also conduct customer surveys to see what our clients think of our services and if they find them easy to use.

The Dutch Authority for the Financial Markets (AFM) checks if we, as an insurance company, meet the accessibility rules. If we ourselves notice that we don’t meet an accessibility rule, we must report this and make sure we resolve the issue. We have set up a process so we know immediately if there’s a possibility that we don’t comply with a particular rule. For example, we assess the complaints and queries we receive from our customers. We then use various checks to examine ourselves if our services and products meet the rules

It’s possible that not everything is working properly yet. We’re working hard on this behind the scenes. If you can’t use something properly, or if you have a tip on how we can improve our accessibility, please let us know so we can improve this. You can contact us by:

• Phone – +31 (0)70 353 21 00
• Email – info@oomverzekeringen.nl

This information was last updated on 22 April 2026.