If you have a Health Insurance or SOS Insurance policy, you can contact the OOM Emergency Centre in case of an emergency. Please find an overview of when you should contact the emergency centre below:
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Hospitalisation outside the Netherlands
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Hospitalisation, outpatients' department or specialist treatment in the US or Canada
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Pregnancy and delivery
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Repatriation on medical grounds
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Transport of mortal remains
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Search and rescue
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Repatriation in the event of illness/death in the family or damage at home
The emergency centre will need the following details from you
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policy number (absolutely essential, without the policy number the emergency centre will be unable to assist)
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your name and where you can be reached (address, telephone, fax, e-mail)
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details of the hospital (name, address, telephone, fax, e-mail)
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details of the physician (name, address, telephone, fax, e-mail)
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description of the medical situation (e.g. diagnosis or symptoms) date of admission or treatment
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expected duration of hospitalisation
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estimate of costs (if possible)
Speedy Notification
The earlier the OOM Emergency Centre is notified, the better it can monitor the hospitalisation or repatriation. Monitoring means that the physicians of the emergency centre will maintain contact with the attending physician, so that the prognosis and treatment are clear. The emergency centre will keep the patient informed of the medical information.
Making Agreements
The emergency centre can also make arrangements regarding costs with the hospital or transport company. If the costs are covered, the emergency centre will send a letter of guarantee. This means that the emergency centre will transfer the costs directly to the hospital and/or transport company. You then only have to pay your deductible.
