When do I get a response?

You can telephone, email or chat with our staff. They will be pleased to help in any way they can.
Any changes can be passed on in writing by email or via My OOM.

Telephone or chat

You can chat to or phone us during office hours (8.30 to 17.00 hours). An employee will answer your call or message.

Email and My OOM

If you send us an email or a request via My OOM, you will always receive an answer as soon as possible.

Did you know that you can arrange many aspects related to your insurance yourself, in your personal My OOM? For example, submitting declarations of costs, terminating your insurance, or requesting an insurance statement. These can all be handled directly in My OOM. If you are a customer, but do not yet have a My OOM account, click here to apply for an account.