Questions and answers regarding the coronavirus

At the end of 2019 the coronavirus broke out in China in the city of Wuhan. If you live in China or in another country where the virus has also been confirmed, we can imagine that you would like to return, perhaps temporarily, to the Netherlands. Of course, the issue then is: Which insurance policies will reimburse these costs? And what if I get the coronavirus? We understand that you are concerned about these and other related issues.

For further information regarding contamination and the spread of the coronavirus, please contact the RIVM.

If you have any questions regarding your insurance, we will be happy to help you. Below we have listed the frequently asked questions and answers relating to our difference types of insurance.

If, after reading this information, you still have any questions, you may always contact us directly. For none urgent matters, you can phone +31(0)70 353 21 00  during office hours (08.30 - 17.00). In case of an emergency, you can call our emergency centre 24/7 on +31(0)70 353 21 21.

Stay informed

In addition to various news sites, it is certainly useful to check the travel advice of the Ministry of Foreign Affairs (in Dutch). Here, you will find the most up-to-date information and travel advice about the situation in your current country of residence.

Questions and answers in English regarding the origin of the coronavirus and its symptoms can be found on the RIVM website.

I want to leave the country temporarily because of the coronavirus outbreak. Will the flight to the Netherlands be reimbursed?

Your travel insurance with us will not reimburse these costs.

I am planning to go on vacation and I have booked my ticket. On this trip, I will visit countries where the coronavirus has broken out. This is why I want to cancel my holiday. Are these costs covered by my cancellation insurance?

This is not insured under the standard cover. If you have taken out ‘Extra reasons for cancellation’, these costs will be reimbursed.
Note: Take into account the maximum insured amount. You will find this amount on your policy sheet.


I have SOS insurance, does this cover the costs of my return to the Netherlands?

The SOS insurance covers the costs of medical repatriation (return to the Netherlands) or evacuation, if treatment is not possible locally and cannot be postponed.


Will my medical expenses be reimbursed if I become infected with the coronavirus?

Yes, the health insurance will cover the costs that are medically necessary. Please contact us if you would like more information about the cover.