Reporting SOS costs

Repatriation on medical grounds

In case of repatriation on medical grounds (return to the Netherlands) the following applies:

  • Let us know as soon as possible.
  • Call OOM Assistance USA for repatriation from the US.
    -Contact them from the US on +1 855 701 2029.
    -Contact them from other countries via the OOM Emergency Centre on +31 (0)70 353 21 35.
    Note: the OOM Assistance USA members of staff speak English.
  • For a repatriation from another country than the US, call the OOM Emergency Centre in the US via +31 (0)70 353 21 35.
  • If the repatriation is covered, the emergency centre will organise the return to the Netherlands and handle the payment.
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.

Transport of a deceased

In case a deceased insured person needs transporting the following applies:

  • Let us know as soon as possible.
  • Call OOM Assistance USA to transport a deceased insured person from the US.
    -Contact them from the US on +1 855 701 2029.
    -Contact them from other countries via the OOM Emergency Centre on +31 (0)70 353 21 35.
    Note: the OOM Assistance USA members of staff speak English.
  • For transportation of a deceased insured person from another country than the US, call the OOM Emergency Centre in the US via +31 (0)70 353 21 35.
  • If the transportation is covered, the emergency centre will organise the transport and handle the payment.
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.

Search, rescue or recover

In case an insured person needs searching for, rescuing or recovering the following applies:

  • Let us know as soon as possible.
  • Call OOM Assistance USA for a search, rescue or recovery in the US.
    -Contact them from the US on +1 855 701 2029.
    -Contact them from other countries via the OOM Emergency Centre on +31 (0)70 353 21 35.
    Note: the OOM Assistance USA members of staff speak English.
  • For a search, rescue or recovery in another country than the US, call the OOM Emergency Centre in the US via +31 (0)70 353 21 35.
  • Also send the emergency centre a written statement from the official institution which instigated the search, rescue or recovery operation. Remember to note your policy number.
    -In the United States, send a scan to OOM Assistance USA by email.
    -From other countries, send a scan to the OOM Emergency Centre by email.
  • If the search, rescue or recovery is covered, then the emergency centre will handle the payment.
  • You will receive a first response within 10 working days at most, but we generally respond much more quickly.
  • Has something not gone as you would have liked? Do you have a complaint? Please take a look at our complaints procedures.