Reporting SOS costs

Repatriation on medical grounds

In case of repatriation on medical grounds (return to the Netherlands) the following applies:

  • Let us know as soon as possible.
  • Call OOM Assistance USA for repatriation from the US.
    -Contact them from the US on +1 855 701 2029.
    -Contact them from other countries via the OOM Emergency Centre on +31 (0)70 353 21 35.
    Note: the OOM Assistance USA members of staff speak English.
  • For a repatriation from another country than the US, call the OOM Emergency Centre in the US via +31 (0)70 353 21 35.
  • If the repatriation is covered, the emergency centre will organise the return to the Netherlands and handle the payment.

Transport of a deceased

In case a deceased insured person needs transporting the following applies:

  • Let us know as soon as possible.
  • Call OOM Assistance USA to transport a deceased insured person from the US.
    -Contact them from the US on +1 855 701 2029.
    -Contact them from other countries via the OOM Emergency Centre on +31 (0)70 353 21 35.
    Note: the OOM Assistance USA members of staff speak English.
  • For transportation of a deceased insured person from another country than the US, call the OOM Emergency Centre in the US via +31 (0)70 353 21 35.
  • If the transportation is covered, the emergency centre will organise the transport and handle the payment.

Search, rescue or recover

In case an insured person needs searching for, rescuing or recovering the following applies:

  • Let us know as soon as possible.
  • Call OOM Assistance USA for a search, rescue or recovery in the US.
    -Contact them from the US on +1 855 701 2029.
    -Contact them from other countries via the OOM Emergency Centre on +31 (0)70 353 21 35.
    Note: the OOM Assistance USA members of staff speak English.
  • For a search, rescue or recovery in another country than the US, call the OOM Emergency Centre in the US via +31 (0)70 353 21 35.
  • Also send the emergency centre a written statement from the official institution which instigated the search, rescue or recovery operation. Remember to note your policy number.
    -In the United States, send a scan to OOM Assistance USA by email.
    -From other countries, send a scan to the OOM Emergency Centre by email.
  • If the search, rescue or recovery is covered, then the emergency centre will handle the payment.