General

Claim costs

You can claim healthcare and dental costs online via My OOM You can also download a claims form. Print the form, complete it and send it to us. You can find our address at the top of the form.

If you would like to download a claims form, please select your insurance:

OOM Temporary Residence Abroad Insurance
OOM Living Abroad Insurance
OOM Studying Abroad Insurance
OOM Schengen Visitor Insurance
OOM Provisional Residence in the Netherlands Insurance
OOM Studying in the Netherlands Insurance

Pay premiums

Please use the following details:

  • IBAN: NL91ABNA0511615140
  • BIC: ABNANL2A
  • Account holder: OOM Holding N.V., Postbus 3036, 2280 GA Rijswijk, The Netherlands
  • Bank: ABN-AMRO Bank, Postbus 283, 1000 EA Amsterdam, The Netherlands
  • Payment reference: use your policy number or insurance application number for this purpose.

 

IBAN is short for International Bank Account Number. The banks have converted bank account numbers in the European Union, Norway, Iceland, Liechtenstein, Switzerland and Monaco into an international account number: the IBAN (International Bank Account Number). This makes international payments easier.

Do you not know your IBAN?
Your IBAN is your current bank account number preceded by a code. You will find it on your bank statement.

Yes, this is possible. Except for OOM Combinatiepolis,  you can use Mastercard/VISA or PayPal.

Yes that is possible. You can only pay per half year and per year. Monthly and quarterly payments are not possible.
Please use the following details when making transfers from abroad:

  • IBAN: NL91ABNA0511615140
  • BIC: ABNANL2A
  • Account holder: OOM Holding N.V., Postbus 3036, 2280 GA Rijswijk, The Netherlands
  • Bank: ABN-AMRO Bank, Postbus 283, 1000 EA Amsterdam, The Neterlands
  • Payment reference: use your policy number or insurance application number for this purpose.

Please note that banks do charge fees for this type of transaction.

Note: You cannot pay the OOM Schengen Visitor-premium by instalments.

Yes, this is possible since February 2014. The banks have converted bank account numbers in the European Union, Norway, Iceland, Liechtenstein, Switzerland and Monaco into an international account number: the IBAN (International Bank Account Number).

One of the advantages of this is that you will be able to pay by direct debit from any European bank account. If you would like to use this option, you can download a mandate form (pdf) and send it to us.

OOM Schengen Visitor Insurance
You must pay the entire premium in advance. It is not possible to pay in instalments.

OOM Temporary Residence Abroad Insurance
OOM Living Abroad Insurance
OOM Studying Abroad Insurance
OOM Studying in the Netherlands Insurance
OOM Provisional Residence in the Netherlands Insurance
You can choose from five payment periods. OOM Verzekeringen does not apply any premium surcharge for payment terms:

  • pay at once for the entire period insured (not possible for OOM Living Abroad Insurance)
  • per year
  • per half year
  • per quarter (in some cases not possible)
  • per month (in some cases not possible)

Change details

You can submit a written request for the amendment of the insurance in one of the following ways:

  • by email to info@oomverzekeringen.nl
  • by letter to OOM Verzekeringen, P.O. Box 3036, 2280 GA Rijswijk ZH, The Netherlands
  • by fax to OOM Verzekeringen, +31 (0)70 360 18 73

Amendments can not be made by telephone. View our response times.

Add someone to the policy

This depends on the insurance you have taken out.

OOM Schengen Visitor Insurance
OOM Provisional Residence in the Netherlands Insurance
No, you cannot add an insured person to your insurance. You can however make application for that person to have his/her own insurance.

OOM Studying Abroad Insurance
OOM Studying in the Netherlands Insurance
No, you cannot add an insured person to your insurance. You can however make an application for that person to have his/her own insurance. An exception applies to newborn babies. Children born during the term of insurance of the mother or father can be coinsured from birth (without a health declaration. The child must however be registered in writing (e.g. by email) within one month of the birth.

OOM Temporary Residence Abroad Insurance
OOM Living Abroad Insurance
Children
If one of the parents is already insured at OOM Verzekeringen, children born during the term of the mother’s or father’s insurance can be included on the mother's or father's policy without a health declaration. Children must however be registered in writing (e.g. by email) within one month of the birth.

Older children and childeren registered after 1 month after birth can be added to an existing policy via an online application form. However, the normal acceptance guidelines (including a health risk assessment) apply for this purpose. State in the ‘Explanation of notes’ section that the application involves an addition to an existing policy and provide the policy number.

Partner or travelling group
A partner or travelling mate can be added to an existing policy via a conversion form. However, the normal acceptance guidelines (including a health risk assessment) do apply. State in the ‘Explanation of notes’ section that the application involves an addition to an existing policy and provide the policy number.

OOM Temporary Residence Abroad Insurance
OOM Living Abroad Insurance
OOM Studying Abroad Insurance
OOM Studying in the Netherlands Insurance

If the mother or father has ons of abovementioned insurance, children who are registered within a month of birth with the company (e.g. by email) are coinsured from birth, regardless of any congenital illnesses or defects. In this case, the costs will be reimbursed insofar as they fall under the coverage of the insurance.

If children are not registered within a month of birth, they are not automatically coinsured. A separate application must then be completed for the child. This can be done via a conversion form. In that case, the normal acceptance procedures are followed and a health risk assessment takes place. State in the ‘Explanation of notes’ section that the application involves an addition to an existing policy and do not forget to provide the existing policy number.

In the case of
OOM Temporary Residence Abroad Insurance
OOM Living Abroad Insurance
OOM Studying Abroad Insurance
OOM Studying in the Netherlands Insurance
,
In the case of above insurances the child is added to either the mother’s or father's policy. There is one exception: If you, as a parent, have taken out Light-coverage, your child will be insured under Regular-coverage.

OOM Schengen Visitor Insurance
Your child will not be coinsured on your insurance. You can apply online for a new insurance policy for your child. If it is already known that your child will be hospitalised or is already in hospital, the insurance application will not be accepted. If the insurance application is accepted, medical necessary costs will be reimbursed except when an exclusion applies, including an exclusion for costs of existing ailments and complaints present on or before the commencement date of the insurance.

OOM Provisional Residence in the Netherlands Insurance
Your child will not be coinsured on your insurance. You can apply online for a new insurance policy for your child. In that case, the normal acceptance procedures are followed and a health risk assessment takes place.

Renew or cancel insurance

This depends on the insurance you have taken out.

OOM Schengen Visitor Insurance
No, it is not possible to extend a OOM Schengen Visitor Insurance. You may however apply for new insurance. It is important to note that ailments and complaints existing on or before the commencement date of the new insurance will be excluded. This also applies to ailments and complaints for which you did receive reimbursement during the first insurance period. We advise you not to make the term of the insurance too short.

OOM Temporary Residence Abroad Insurance
OOM Studying Abroad Insurance
OOM Studying in the Netherlands Insurance

Yes, you can extend the OOM Temporary Residence Abroad Insurance / OOM Studying Abroad Insurance / OOM Studying in the Netherlands Insurance once up to a maximum of two months. Any extension may not exceed the maximum term of the insurance. The maximum term for insurance for students and au pairs is five years. The maximum term for the OOM Temporary Residence Abroad Insurance is two years. You may however always apply for new insurance. Your state of health and your new application will then be assessed once again.
We advise you not to make the term of the insurance too short. If you return earlier, you can simply cancel the insurance and receive a refund of the surplus premium.

OOM Living Abroad Insurance
This insurance already has an unlimited insurance period. Extension is not possible.

OOM Provisional Residence in the Netherlands Insurance
No, it is not possible to extend OOM Provisional Residence in the Netherlands Insurance. We therefore advise you not to make the term of the insurance too short. You may however always apply for new insurance. Your state of health and your new application will then be assessed once again.

This depends on the insurance you have.

OOM Schengen Visitor Insurance
You can terminate your insurance earlier if your visa application is rejected (enclose a copy of the rejection). From that date on we will then refund your premium. Send us an email  with your policy number and the bank account number where you would like to receive your refunded premium.

OOM Provisional Residence in the Netherlands Insurance
You can terminate your insurance earlier if:

  • your visa application or residence permit application is rejected (enclose a copy of the rejection)
  • you receive a Dutch residence permit (enclose a copy of the residence permit)
  • you have to take out Dutch national health insurance (enclose a copy of the letter)

From that date on we will then refund your premium. Send us an email  with your policy number and the bank account number where you would like to receive your refunded premium.

OOM Studying in the Netherlands Insurance
OOM Studying Abroad Insurance
OOM Temporary Residence Abroad Insurance
OOM Living Abroad Insurance
You can terminate your insurance at any time. You can do this via My OOM or by sending us an email. Please mention your policy number and the bank account number where you would like to receive your refunded premium. We will terminate the insurance on the date we receive your request.

We will refund you if you have already paid premium for the period after the termination date. You cannot terminate your insurance retroactively.