Current information about the coronavirus and our insurance

Latest update: 18-12-2020

If you are visiting our website because your current travel insurance does not provide medical cover for corona in countries with code orange and red, please bear in mind that we will assess your application medically and, therefore, it may take longer for you to receive an answer. Thank you for your understanding.

 

Answers to Frequently Asked Questions regarding the coronavirus and our insurance 

Is the cost of a corona test (COVID-19 test) covered by my insurance?

We cover the cost of the COVID-19 test if you have corona related symptoms.

For a list of these symptoms, visit www.rivm.nl/en

Our health insurance policies also cover other medical expenses related to the coronavirus. We do not cover the cost for a preventive COVID test.

Will the cost of the corona vaccine be reimbursed?

Many countries are making the corona vaccine available. If you are staying in a country where the government is not covering the cost of the vaccine, we will reimburse you up to € 100.

 

Important! If you take out OOM Schengen Visitor insurance after 1 January 2021, you will not be covered for the vaccine.

 

I am traveling to or in a country with code yellow, orange or red. Which costs are covered by my insurance?

• If you have taken out health insurance with us, we will pay the medical costs in countries with code yellow, orange, or even red. If you are taken ill due to the coronavirus, please call our emergency centre 24/7 via our emergency numbers.
• If you do not have health insurance, your medical expenses are not covered, also not under the travel insurance.
• If you have liability, household contents, accident, travel and/or legal assistance insurance, you are also covered in the countries with codes yellow, orange and red.
• The only exception is cancellation insurance. These costs are not covered by the cancellation insurance. This is also the case even if you have taken out the ‘Extra reasons for cancellation’ cover. We will only reimburse the costs of cancellation in the event of an unforeseen event. The coronavirus is currently no longer an unforeseen event.

If you need more information regarding the cover provided by your insurance, please contact us.

Will my medical expenses be reimbursed if I become infected with the coronavirus?

Yes, the health insurance will cover the costs that are medically necessary. Please contact us if you would like more information about the cover.

I have booked a trip to a country with code yellow. The trip was booked before the corona outbreak and I leave after 15 June. If the country changes to code orange, will the costs be reimbursed under my cancellation insurance?

This scenario is not insured under the standard cover. If you have taken out ‘Extra reasons for cancellation’, then these costs will only be reimbursed if you took out the cover ‘Extra reasons for cancellation’ before 10 March 2020. You should also bear in mind the maximum insured amount. You can find this amount on your policy sheet.

I am planning on booking a trip to a country with code yellow. If this changes to code orange, will the costs by reimbursed under my cancellation insurance be reimbursed?

No, these costs are not covered by the cancellation insurance. Not even with the ‘Extra reasons for cancellation’ cover. We will only reimburse the costs of cancellation in the event of an unforeseen event. The coronavirus is currently no longer an unforeseen event.

I am planning on going on holiday to a country with code yellow. If this changes during my trip to code orange, will my return journey to the Netherlands be reimbursed?

Your travel insurance with us will not reimburse these costs.

My OOM Schengen Visitor Insurance is about to expire, can I extend it? 

If you are stranded in the Netherlands because of the coronavirus, it is possible to temporarily extend your insurance by a maximum of three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

If your policy has already been extended twice, you cannot extend it again. You can take out a new insurance policy via our website.

My Voorlopig Verblijf Nederland insurance is about to expire, can I extend it?

If you are not or not yet entitled to Dutch health insurance because of the coronavirus, it is possible to temporarily extend your insurance by a maximum of three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

If your policy has already been extended twice, you cannot extend it again. You can take out a new insurance policy via our website.

My OOM Temporary Residence Abroad Insurance is about to expire, can I extend it?

Everyone with an OOM Temporary Residence Abroad Insurance can extend it by three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

My OOM Studying abroad insurance or my OOM Studying in the Netherlands-insurance is about to expire, can I extend it?

Everyone with an OOM Studying Abroad Insurance or an OOM Studying in the Netherlands insurance can extend it by three months. If you have previously already extended your insurance by 3 months, or if the maximum duration of your insurance has expired, you may still extend your insurance one more time by 3 months. Send us an email with your request, stating your policy number, to info@oomverzekeringen.nl.

I have SOS insurance, does this cover the costs of my return to the Netherlands?

The SOS insurance covers the costs of medical repatriation (return to the Netherlands) or evacuation, if treatment is not possible locally and cannot be postponed.

I want to leave the country temporarily because of the coronavirus outbreak. Will the flight to the Netherlands be reimbursed?

Your travel insurance with us will not reimburse these costs.

If you still have any questions after reading this information, you may always contact us directly. For non-urgent questions during office hours (08.30 - 17.00 CET), you can phone +31(0)70 353 21 00. In the case of an emergency, you can call our emergency centre 24/7 via our emergency numbers.