Are you living in the Netherlands or abroad, with the exception of the United States of America, and is your insurance valid in that country?
If so, if you need medical care you should call the help centre.
For example, if you or another person covered by the insurance is taken into hospital, needs to visit a medical specialist, is pregnant, or needs to travel back to the Netherlands or their country of origin for medical reasons.
Please make sure you have your policy number handy when you call.